CharNel Pool site and various related services (together
referred to as the “site”). CharNel Pool, the provider of the
site (referred to as “us” or “we”), is committed to protecting
your privacy online. Please read the information below to learn
the following regarding your use of this site:
What information do we collect from you?
Where do we collect information from you and how do we
With whom do we share your information?
How can you update, correct or delete your Personally
What are your choices regarding collection, use and
distribution of your information?
What security precautions are in place to protect
against the loss, misuse or alteration of your
Do we use “cookies”?
What should you know about privacy policies and data
collection at any third party sites accessible from our
hat else should you know about your privacy online?
be bound by all of its terms and conditions. If you do not agree
to these terms, please do not access or use this site. We
Such changes, modifications, additions or deletions shall be
effective immediately upon notice thereof, which may be given by
means including, but not limited to issuing an e-mail to the
e-mail address listed by registered users and posting the
revised Policy on this page. You acknowledge and agree that it
is your responsibility to maintain a valid e-mail address as a
registered user, review this site and this Policy periodically
and to be aware of any modifications. Your continued use of the
site after such modifications will constitute your: (a)
acknowledgment of the modified Policy; and (b) agreement to
abide and be bound by the modified Policy.
1. What information do we collect from you?
In order to better provide you with our numerous services, we
collect two types of information about our users: Personally
Identifiable Information and Non-Personally Identifiable
Information. Our primary goal in collecting information from you is
to provide you with a smooth, efficient, and customized experience
while using our site.
Personally Identifiable Information: This refers to information that
lets us know the specifics of who you are. When you engage in
certain activities on this site, such as registering for a
membership, ordering a product or service, submitting content and/or
posting content in discussion forums or other public areas, entering
a contest or sweepstakes, filling out a survey, or sending us
feedback, we may ask you to provide certain information about
yourself by filling out and submitting an online form. It is
completely optional for you to engage in these activities. If you
elect to engage in these activities, however, we may ask that you
provide us personal information, such as your first and last name,
mailing address (including zip code), e-mail address, employer, job
title and department, telephone and facsimile numbers, and other
personal identifying information. When ordering products or services
on the site, you may be asked to provide a credit card number.
Depending upon the activity, some of the information we ask you to
provide is identified as mandatory and some as voluntary. If you do
not provide the mandatory data with respect to a particular
activity, you will not be able to engage in that activity.
Non-Personally Identifiable Information: This refers to information
that does not by itself identify a specific individual. We gather
certain information about you based upon where you visit on our site
in several ways. This information is compiled and analyzed on both a
personal and an aggregated basis. This information may include the
Web site’s Uniform Resource Locator (“URL”) that you just came from,
which URL you go to next, what browser you are using, and your
Internet Protocol (“IP”) address. An URL is the global address of
documents and other resources on the World Wide Web. An IP address
is an identifier for a computer or device on a Transmission Control
Protocol/Internet Protocol (“TCP/IP”) network, such as the World
Wide Web. Networks like the Web use the TCP/IP protocol to route
information based on the IP address of the destination. In other
words, an IP address is a number that is automatically assigned to
your computer whenever you are surfing the web, allowing web servers
to locate and identify your computer. Computers require IP addresses
in order for users to communicate on the Internet.
2. Where do we collect information from you and how do we use
We do not collect any Personally Identifiable Information about you
unless you voluntarily provide it to us. You provide certain
Personally Identifiable Information to us when you: (a) register for
our services and register your e-mail address with us; (b) enter
sweepstakes or contests sponsored by us or one of our partners; (c)
sign up for special offers from selected third parties; (d) send
e-mail messages, submit forms or transmit other information by
telephone or letter; or (e) submit your credit card or other payment
information when ordering and purchasing products and services on
our site. We may also collect information from you at other points
on our site that state that such information is being collected.
In addition, we may also collect, or our third party ad server
and/or content server may collect, certain Non-Personally
Identifiable Information. This information is ultimately stored in
the form of store categories, and, in some cases, specific URLs. We
use your IP address to diagnose problems with our servers, software,
to administer our site and to gather demographic information. Our
third party ad servers will also provide us with summary, but not
individual, reports that will tell us how many ads were presented
and clicked upon at our site.
We will primarily use your Personally Identifiable Information to
provide our services to you, as required by our agreements with you.
We will also use Personally Identifiable Information to enhance the
operation of our site, fill orders, improve our marketing and
promotional efforts, statistically analyze site use, improve our
product and service offerings, and customize our site’s content,
layout, and services. We may use Personally Identifiable Information
to deliver information to you and to contact you regarding
administrative notices. We may also use Personally Identifiable
Information to resolve disputes, troubleshoot problems and enforce
Terms and Conditions, and this Private Policy.
3. With whom do we share your information?
We do not sell, trade, or rent your Personally Identifiable
Information to others. We do provide some of our services through
contractual arrangements with affiliates, services providers,
partners and other third parties. We and our service partners use
your Personally Identifiable Information to operate our sites and to
deliver their services. For example, we must release your credit
card information to the card-issuing bank to confirm payment for
products and services purchased on this site; release your address
information to the delivery service to deliver products that you
ordered; and provide order information to third parties that help us
provide customer service.
We will encourage our service partners to adopt and post privacy
policies. However, the use of your Personally Identifiable
Information by our service partners is governed by the privacy
policies of those service partners, and is not subject to our
Occasionally we may be required by law enforcement or judicial
authorities to provide Personally Identifiable Information to the
appropriate governmental authorities. We will disclose Personally
Identifiable Information upon receipt of a court order, subpoena, or
to cooperate with a law enforcement investigation. We fully
cooperate with law enforcement agencies in identifying those who use
our services for illegal activities. We reserve the right to report
to law enforcement agencies any activities that we in good faith
believe to be unlawful.
We may also provide Non-Personally Identifiable Information about
our customers’ sales, traffic patterns, and related site information
to third party advertisers, but these statistics do not include any
Personally Identifiable Information.
4. How can you update or correct your Personally Identifiable
We believe you should have the ability to access and edit the
Personally Identifiable Information that you have provided to us.
You may change any of your Personally Identifiable Information in
your account online at any time by linking to your account in
accordance with instructions posted elsewhere on this site. You may
also access and correct your personal information and privacy
preferences by writing us at:
Engineered Specialty Products 3295 Cobb International Boulevard NW
Kennesaw, GA 30152
Please include your name, address, and/or e-mail address when you
We encourage you to promptly update your Personally Identifiable
Information if it changes. You may ask to have the information on
your account deleted or removed; however, because we keep track of
past transactions, you cannot delete information associated with
past transactions on this site. In addition, it may be impossible to
completely delete your information without some residual information
because of backups.
5. What are your choices regarding collection, use, and
distribution of your information?
We may, from time to time, send you e-mail regarding our products
and services. In addition, if you indicated upon registration that
you are interested in receiving offers or information from us and
our partners, we may occasionally send you direct mail about
products and services that we feel may be of interest to you. Only
CharNel Pool (or agents working on behalf of CharNel Pool and under
confidentiality agreements) will send you these direct mailings and
only if you indicated that you do not object to these offers. If you
do not want to receive such mailings, simply tell us when you give
us your personal information. Or, at any time you can easily edit
your account information to no longer receive such offers and
You also have choices with respect to cookies, as described below.
By modifying your browser preferences, you have the choice to accept
all cookies, to be notified when a cookie is set, or to reject all
cookies. If you choose to reject all cookies some parts of our site
may not work properly in your case.
6. What security precautions are in place to protect against the
loss, misuse, or alteration of your information?
At our site you can be assured that your Personally Identifiable
Information is secure, consistent with current industry standards.
The importance of security for all Personally Identifiable
Information associated with our user is of utmost concern to us.
Your Personally Identifiable Information is protected in several
ways. Access by you to your Personally Identifiable Information is
available through a password and unique customer ID selected by you.
This password is encrypted. We recommend that you do not divulge
your password to anyone. In addition, your Personally Identifiable
Information resides on a secure server that only selected CharNel
Pool personnel and contractors have access to via password. We
encrypt your Personally Identifiable Information and thereby prevent
unauthorized parties from viewing such information when it is
transmitted to us.
Personal information that you provide that is not Personally
Identifiable Information also resides on a secure server and is only
accessible via password. Since this information is not accessible
from outside CharNel Pool you will not be asked to select a password
in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and
order fulfillment are handled by established third party banking,
processing agents and distribution institutions. They receive the
information needed to verify and authorize your credit card or other
payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any
wireless network can be guaranteed to be 100% secure. As a result,
while we strive to protect your Personally Identifiable Information,
you acknowledge that: (a) there are security and privacy limitations
of the Internet which are beyond our control; (b) the security,
integrity and privacy of any and all information and data exchanged
between you and us through this site cannot be guaranteed; and (c)
any such information and data may be viewed or tampered with in
transit by a third party.
7. Do we use “cookies”?
When you use our site we will store cookies on your computer in
order to facilitate and customize your use of our site. A cookie is
a small data text file, which a Web site stores on your computer’s
hard drive (if your Web browser permits) that can later be retrieved
to identify you to us. Our cookies store randomly assigned user
identification numbers, the country where you are located, and your
first name to welcome you back to our site. The cookies make your
use of the site easier, make the site run more smoothly and help us
to maintain a secure site. You are always free to decline our
cookies if your browser permits, but some parts of our site may not
work properly in that case.
We may use an outside ad serving company to display banner
advertisements on our site. As part of their service, they will
place a separate cookie on your computer. We will not provide any
third-party ad server with any of your Personally Identifiable
Information or information about your purchases. We and our third
party ad server will collect and use Non-Personally Identifiable
Information about you, such as your IP address, browser type, the
server your computer is logged onto, the area code and zip code
associated with your server and whether you responded to a
particular ad. Other advertisers may also place banner ads on our
site in the same manner as above, but we will not disclose any
Personally Identifiable Information to them.
8. What should you know about privacy policies and data
collection at any third party sites accessible from our site?
only addresses the use and disclosure of information we collect from
you. Other sites accessible through our site have their own privacy
policies and data collection, use and disclosure practices. Please
policies or practices of third parties. Additionally, other
companies which place advertising on our site may collect
information about you when you view or click on their advertising
information. You should contact these advertisers directly if you
have any questions about their use of the information that they
9. What else should you know about your privacy online?
You must be at least 18 years old to have our permission to use this
site. Our policy is that we do not knowingly collect, use or
disclose Personally Identifiable Information about visitors that are
under 18 years of age.
You should also be aware that when Personally Identifiable
Information is voluntarily disclosed (i.e. your name, e-mail
address, etc.) in the discussion forums or other public areas on
this site, that information, along with any information disclosed in
your communication, can be collected and used by third parties and
may result in unsolicited messages from third parties. Such
activities are beyond our control and this Policy does not apply to
such information. Any submissions to chat rooms or other public
areas on this site are accepted with the understanding that they are
accessible to all third parties. If you do not want your comments to
be viewed by third parties, you are advised not to make any
submissions. Ultimately, you are solely responsible for maintaining
the secrecy of your password and/or account information. Please be
careful and responsible whenever you’re online.
of this site, or your dealings with this site, please contact us by
sending a letter to:
659 Mantoloking Road
Brick, NJ 08723
You may also contact us by e-mail at